SHOPPING POLICY

ORDER PLACEMENT

• Customers must provide accurate billing and shipping details at checkout.
• Once an order is placed, it cannot be modified or canceled. Please review your order carefully before finalizing the purchase.
• An order confirmation email will be sent immediately upon successful payment.

PAYMENT METHODS

We accept the following payment options:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• UPI & Net Banking
• Wallet Payments
• PayPal (for international customers)
• Cash on Delivery (Available for select locations within India)

PRICING & TAXES

• All prices are listed in INR (Indian Rupees).
• Prices do not include applicable taxes, which will be calculated at checkout.
• International orders may be subject to customs duties and import taxes, payable by the recipient.

ORDER PROCESSING & SHIPPING

• Orders are processed within 24 hours, excluding weekends and public holidays.
• Shipping confirmation with tracking details will be sent via email once dispatched.
• Domestic Shipping: Standard delivery within 3-5 business days (Free shipping on all orders).

RETURNS & EXCHANGES

• Returns are accepted within 7 days of delivery if the product is unused and in original condition.
• To initiate a return, contact our support team at ordersupport@ouron.com.
• Exchange requests are subject to product availability.

FINAL SALE ITEMS

• Products purchased during a sale, clearance, or promotional period are non-refundable and cannot be exchanged.

DAMAGED OR MISSING ITEMS

• If you receive a damaged product, notify us within 48 hours with photos as proof.
• Missing items must be reported within 72 hours of delivery.

CONTACT US

For any shopping-related inquiries, reach out to:

• Email: ordersupport@ouron.com
• Phone: +91 xxxxx-xxxxx
• Support Hours: Monday – Saturday | 11:30 AM – 7:00 PM IST